Executive, Customer Relation
Job Responsibilities
- Have to manage the volume of inbound and outbound calls in a time frame.
- Respond to incoming calls and customers' queries.
- Maintain the database of seminar statuses.
- Have to handle a large volume of outbound calls every day for follow-up or pre-call for various programs.
- Build sustainable relationships with customers/clients.
- Maintain record file of inbound calls and customer complaints.
- Handling and resolving customer complaints.
- Send the report of assigned calls and tasks to the departments on time.
- Inform customers about our products and coordinate the collection of the products through our sales team.
- Identify customers' needs, clarify information, research every issue using available resources, provide solutions or alternatives, and report if required.
- Following up customer calls where required.
- Prepare the database of AGI customers as and when required.
- Collaborate with different units when required to meet qualitative and quantitative targets.
- Record the details of comments, inquiries, and complaints.
- Managing administration, communicating, and coordinating with internal departments.
- To communicate with the customers from time to time in social media, if required.
- To work on surveys, database preparation and investigation as per requirement,
- To attend training to improve knowledge and performance.
- To perform other tasks as directed by the management from time to time.
Experience Requirements
- At least 2 year(s)
- The applicants should have experience in the following area(s):
Call Center, Customer Relationship Management (CRM) - The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm - Freshers are also encouraged to apply.
Apply For This JOB
Industry :
Functional Area :
Location :
DHAKA , BANGLADESH
Salary :
Negotiable
Gender :
Any Gender
Work Type :
Full Time
Age :
22-27
Education :
Graduate
Years of Experience :
0-2
Apply By :
24 of Mar 2023
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