Process Developer - Underwriting

Responsibilities

. Transaction processing according to standard work & SOP

. Prioritize transactions according to documented guidelines to meet SLA

. Plans and organizes tasks and work responsibilities to achieve objectives

. Comprehending and responding to customer inquiries. Identify, research, and resolve problems.

. Assist with/perform other team tasks as required.

. Accurately maintain and record data for production

. Understand and apply LM&rsquos Core Competencies.

. Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required

Qualifications we seek in you

Any graduate (except technical, BE and LLB)

Essential skills:

. Good analytical and problem solving skills

. Ability to communicate verbally and through emails with businesses

. Proven ability to build effective working relationships with clients & internal stakeholders

. Positive attitude with a focus on continuous process improvement and an open mind to change

. BPO or Captive work experience.

. Excellent Written and Verbal Communication skills.

. Ability to facilitate and own resolution of discrepancies and disputes.

. Ability to handle multiple priorities within strict time constraints.

. Ability to independently research, analyze, and recommend solutions to close open items and discrepancies.

. Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers.

Technical skills:

. Excellent command and Excel tools from day to day operations delivery standpoint

. Well versed with MS Excel, MS Word

. Good typing skill with high accuracy.

Type of Experience (Not mandate)

. Property and casualty insurance (UA or underwriting assistant)

. BPO work experience with another Genpact global client is a preference.