Management Trainee - Sales Administration - Pre Invoice

Responsibilities

.Handling customer/sales requests

.Providing information to customers via e-mails/phone

.Ensure resolution to customer requests for any queries on Contracts/order status and billing/invoicing corrections.

.Updating ERP regarding customer details, order details, supplies, pricing etc.

.Follow-up on pending items with Logistics / Supply chain team for order delivery status

.Gathering information from logistics partners and informing customers regarding availability and deliveries

.Coordinating with shipping facilities to get the product shipped to customer.

.Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)

.Coordinating with demand control team to obtain availability dates of short / unavailable items on customer&rsquos order

.Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates

.Order track and trace when shipped out of the shipping facility, and share real time updates with the customer

.Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, etc.

.Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries

.Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed

.Checking and solving potential issues between client purchase orders (PO) and system information

.Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient

.Preparing the relevant documents for the orders (export, transport, customs)

Qualifications we seek in you!

Minimum Qualifications / Skills

.University graduate

.Industry Experience - Services or hi-tech industry

.Process/Domain Experience:

oOrder Management (Entry/Amendment)

oQuote to cash process and sales administration

oCoordination with Logistics / Supply chain teams

oDispute Management

oPre-Sales & Post-Sales Support

.Other Preferences:

oKnowledge on Logistics & Returns, Allocations, Material management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics

oProject based billing collation and computation Experience of Managing and administering contracts

oUnderstanding of general leasing

oPrior experience in an outsourced provider environment supporting clients with a B2B business model in the Consumer/Office/Business Electronics industry.

oVery Good communication skills in English (both oral and written) essential, especially for the positions in Dispute/Query management and Resolution and Logistics

oPriorexperience of using

oICAN

oSYNAPSE

oIBMI - Greenscreen

oSalesforce

oVendor tools - MS, CCW/R,

Preferred Qualifications/ Skills

.Ability to learn quickly

.SAP experience is an asset