Team Lead - Contact Center

You will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.

Team Management:

Lead, coach, and mentor a team of customer service representatives.

Conduct regular team meetings to communicate goals, updates, and best practices.

Provide ongoing feedback, performance evaluations, and support professional development.

Requirements:

Bachelor’s degree in business, Communication, or a related field.

Proven experience in a contact center environment, with at least 1.5 years in a middle management role preferably at team lead position.

Strong leadership, coaching, and interpersonal skills.

Excellent communication skills, both written and verbal.

Ability to analyze data and make data-driven decisions.

Knowledge of contact center technologies and customer relationship management (CRM) systems.

Strong problem-solving skills and the ability to handle high-pressure situations.

Benefits:

Permanent Position

2 Rotational Off days

EOBI

Medical Life Insurance IPD + OPD

Annual , Casual and Sick Leaves

Provident Fund

Annual Increment and Bonus (Performance based)