Customer Service Executive - eCommerce

Note: Preference will be given to candidates who had worked at eCommerce Industry before!

•  Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
•  Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Process orders, forms and applications.
•  Follow up to ensure that appropriate actions were taken on customers’ requests.
•  Refer unresolved customer grievances or special requests to designated departments for further investigation.

Working Hours: 9 hours shift

Requirements (Education): Bachelors qualified

Skills & Abilities:

• Strong Communication skill
• Fast Execution & Strong follow-up
• Must know about Social Media Page handling
• Must be good in Excel & Reporting
• Must have a background of a Call Center
• Sales driven and Target oriented
• Age limit: 20 to 30

Perks: Commission, Permanent Employment Status, Overtime provided, Annual Leaves, Leaves Encasement, Referral Bonus

Gender: Male & Female