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Call Center Representative
- Job Description
This is a fantastic opportunity to join an international recruitment firm and add value in a critical part of the recruitment process i.e. candidate interviews.
Responsibilities:
- Following a script to interview job seekers but also using your initiative to ask additional questions in order to get further clarity.
- Taking detailed interview notes and emailing them across to the relevant UK based Recruiter in the team
- Selling jobs to candidates (not all job seekers are actively seeking work, therefore, some will need persuading)
- Communicating clearly and effectively
- To search and find suitable candidates (CV Sourcing) from online job boards and candidate databases.
- To search and match the right candidates on LinkedIn to the job vacancies.
- To advertise vacancies and placing adverts on various job boards.
- To communicate with international clients on email.
Essential Requirements
- Excellent command of written and spoken English.
- Minimum 1-year call centre experience (UK, USA or Canadian campaigns)
- Spoken English must be in the UK (or other Western) accent
- Must enjoy talking to people (via phone), as this role is all about people!
- A true professional with a positive attitude.
- Able to work honestly and ethically.
- Must be able to work in a fast past and dynamic work environment.
- Very well organised and reliable.
- A Team player.
- An excellent communicator.
- The ability to persuade and influence without being pushy or aggressive.
- Excellent customer service skills.
- IT literate with good knowledge of Microsoft Office and Skype.
- Must be able to work second shift (01:00 PM to 10:00 PM) Monday to Friday
- Candidates with experience in the Recruitment industry would be preferred.
This is not a simple call centre agent role. We are offering you a rewarding and challenging career in a growing company in the recruitment industry.
For Contact:
haider@hrbposolutions.com
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