Call Center Agents

Call Center Agent

Job Description

1. Managing inbound and/or outbound calls;

2. Following various communication scripts when speaking to a caller

3. Respondent engagement

4. Identifying responses, answering questions and providing relevant responses to issues

5. Building sustainable relationships with callers

6. Enter, update and verify data using multiple forms, while ensuring accuracy

7. Comply with data integrity and security policies

8. Demonstrate ability to comply with set calling targets and deadlines

Requirements

Gender: Females only

Education: Intermediate in Arts or any other relevant field

Experience: Minimum 1 year of call center experience

Please email your resume at abdul.rahman@cerp.org.pk