Sales Associate

Duties and Responsibilities:

Follow up on sales inquiries, leads, and opportunities in a timely manner to move prospects through the sales funnel.

Maintain accurate records of sales activities, customer interactions, and pipeline data using CRM software.

Assist the Business Manager in prospecting for new clients and generating leads through various channels, including phone & email outreach, and networking events.

Reach out to leads to schedule sales meetings, presentations, or product demonstrations.

Provide exceptional customer service to clients by addressing their questions, concerns, and requests promptly and professionally.

Access technical support issues and identify solutions when needed.

Effectively communicate the value proposition of Showcase IDX & Diverse Solutions, specifically understanding the importance of a real estate agent's website and lead generation to build and grow a consistent online presence.

Develop an understanding of typical business challenges faced by web developers & real estate professionals and common objectives to appropriately map how Showcase IDX & Diverse Solutions products and services help meet their goals.

Provide guidance and recommendations, conveying the benefits of Showcase IDX & Diverse Solutions products and services, educating customers resulting in customer acquisition.

Be a product and service expert, keep up to date on changes to products, policies, and procedures.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments.

Participate in sales training programs, workshops, and meetings to enhance sales skills and product knowledge.

Required Skills:

Previous experience in sales, customer service, or related field receiving inbound phone calls and conducting outbound phones calls in a fast-paced, high volume, high growth atmosphere supporting web-based products. (North American region).

Knowledge of call center tools to manage calls, chat, tickets and knowledge base.

Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).

Experience with WordPress, customization (CSS) and WordPress Builders (Elementor, Divi)

Excellent organizational, problem-solving and communication skills, both written and verbal in a professional manner with a wide range of people

Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

Quick and flexible learner with a motivated and positive work ethic.

Committed, reliable, takes initiative and proven ability to self-manage in an autonomous work environment.

A demonstrated desire to "own it.”

Excellent time management and organizational skills.

Ability to receive feedback and apply coaching.

Self-motivated with a results-oriented mindset and a passion for sales.

Value personal growth and self-development – demonstrate a growth mindset.

Ability to work 7AM – 4PM PT

Desired Traits:

Self-disciplined, Organized

Conscientious, Responsible, Tenacious

Polite, Professional, Tactful

Willing to cultivate strong employee-to-manager relationship

Exciting Benefits we offer:

Market-leading Salary

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan [Tenured Employees Only]

Life Benefit

Child Care Facility

Company Provided Lunch/Dinner