Dispatch Officer

Job Responsibilities:

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

• Arrange for necessary repairs in order to restore service and schedules.

• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.

• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.

• Prepare daily work and run schedules

• Receive or prepare work orders.

• Oversee all communications within specifically assigned territories.

• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.

• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.

• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.