Sales And Customer Relationship Manager

The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

• Communicating with clients to understand their needs and explain product value.

• Building relationships with clients based on trust and respect.

• Collaborating with internal departments to facilitate client need fulfillment.

• Collecting and analyzing data to learn more about consumer behavior.

• Keeping accurate records pertaining to inventory and account notes.

• Maintaining updated knowledge of company products and services.

• Resolving complaints and preventing additional issues by improving processes.

• Identifying industry trends.

• Acting as a client advocate with a focus on improving the buyer experience.

• Manage a budget and achieve targets

• Manage a team of account executives and arrange training for them if necessary

• Generate accurate reports on the status of existing accounts and new business