Amazon Virtual Assistant

Job Overview:

Horizon Technologies is seeking an experienced Amazon Virtual Assistant with exclusive skills in digital marketing. The ideal candidate will help manage multiple campaigns globally from initial outreach to tracking, collect feedback, set up calls and meetings, and bring targeted relevant external traffic to our Amazon stores. The candidate will also be responsible for lead generation, data input, and maintenance, as well as strong live call, live chat, and CRM skills, or the ability to be a quick learner. The candidate will help manage multiple campaigns, perform other duties as needed, and provide customer service as the first point of contact.

Key Responsibilities:

Manage multiple campaigns globally from initial outreach to tracking, collect feedback, set up calls and meetings

Lead Generation, Data Input and Maintenance and strong Live call, Live Chat and CRM skills or the ability to be a quick learner

Follow Up/Coordination; strong writing and phone skills

Report Generation and analysis of funnel and how we can improve our process

Provide customer service as the first point of contact

Manage listings on Amazon Vendor Central and Seller Central account daily, including setting up new listings, modifying listings, and optimizing listings according to the company’s marketing strategies

Maintain product data and brand integrity throughout the entire Amazon catalogue

Monitor and analyze performance, rankings ratings, and customer reviews and make recommendations to enhance rankings and performance to drive sales

Analyze performance data and optimize campaigns to ensure they are continuously bringing quality traffic

Analyze, execute, and optimize a keyword research strategy that identifies the most effective and targeted key phrases to drive traffic

Perform detailed competitive analysis (SEO) with the intent to provide insights on potential new sources of traffic, closing any keyword gaps

Understand and implement SEO best practices

Use appropriate Amazon follow-up tools to drive reviews and customer engagement

Address employees’ administrative queries

Job Requirements:

Bachelor's degree from an accredited college/university in Marketing, Business, or related field

Three (3) years of successful experience with sales through e-commerce channels

Two (2) years of direct or hands-on experience with Amazon

Highly fluent in e-commerce best practices

Proficiency in Microsoft Excel and PowerPoint data analysis/presentation

Excellent verbal and written communication skills