Customer Support Executive – Domestic

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

• Handling chats/emails/calls /queries/requests

• Complaint Management & Solving Customer grievances

• Applying process/product knowledge

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 21,500

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)

• Refer unresolved customer grievances or special requests to designated departments for further investigation.

• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

• Intermediate or above

• Age limit: 18-30

• Excellent communication

• Proficiency with MS Office particularly MS Excel

• Flexibility to work in shifts

• Customer-centric attitude

Perks & Benefits:

• Medical Insurance

• Permanent Employment Status

• Provident Fund & Overtime provided

• Annual Leaves

• Leaves Encashment

• Referral Bonus

• Conveyance (females only)

• Internal Job Opening in different departments

Send us your CV at careers.pk@ibex.co

Email Subject: Customer Support Executive - Domestic