Customer Support Specialist

Job Description

IMMENTIA PVT LTD is an IT-based company and providing IT products around the globe 24/7. We are hiring for potential candidates for the position of “Customer Support Specialist” (Online Work from Home until Global Crisis gets Better).

· Achieve established standards for call/chat/email handling quality, Sales and productivity.

· To handle customers according to sales pitch and techniques in the best possible manner.

· Provide support to customers as per the standard procedure.

· To meet all the established quality benchmarks.

· Ensure compliance with all company/client policies, procedures, and practices.

· To endure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted.

· Should pay special emphasis on target-based selling.