Sr. Officer, Customer Services
Responsibilities
- Deals directly with customers either by telephone, electronically or face to face for complaints and queries.
- Obtains and evaluate all relevant information to handle product and service inquiries.
- Ensures all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
- Provides pricing and delivery information to customers where required.
- Performs customer verifications of order, delivery and fixing.
- Sets up new customer accounts, process orders, forms, applications, requests and manage customer accounts.
- Organizes workflow to meet customer timeframes.
- Directs requests and unresolved issues to the designated resource for timely and effective resolution.
- Keeps records of customer interactions and transactions, details of inquiries, comments and complaints and document corrective actions taken against complaints while maintaining a customer database.
- Prepares and allocates customer activity reports.
- Communicates and coordinates with internal departments.
- Provides feedback on the efficiency of the customer service process to the management.
Apply For This JOB
Industry :
Functional Area :
Customer Support
Location :
Salary :
Negotiable
Gender :
Any Gender
Work Type :
Full Time
Age :
24-30
Education :
Graduate
Years of Experience :
2-4
Apply By :
3 of Apr 2021
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