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Client Services Executive - Spanish
Job Description
The ideal candidate loves talking to people and proactively solving issues.
You will be responsible for converting customers into passionate evangelists.
Skills:
1+ years of customer care representative experience.
Strong phone and verbal communication skills along.
Active listener
Excellent communication skills and a customer-focused mind.
Demonstrated reputation in a pre-sales environment.
Ability to recognize the demands on of the clients.
Ability to work independently and to be proactive.
Ability to control outward emotions while handling interpersonal relationships with empathy.
Desired Qualifications:
Fluency in Spanish
Communicate with customers via phone, email and chat
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Responsibility:
Provide accurate, valid and complete information
Keep records of customer grievances and transfer to the relevant department.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Support sales efforts with in-depth product and business knowledge.
International clients dealing with exposure
To maintain a thorough knowledge of the company’s products and service offerings
for more details, contact us at
hr@matechco.com
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