Call Center Representative

• A background in a customer-facing role
• Answer calls and responds to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to the appropriate resource
• Follow up customer calls where necessary
• Complete call logs and Reports
• You’ll ideally have a natural enthusiasm for customer service and confidence when speaking to customers, with good listening skills to boot

Skills

• Excellent Writing skills
• Customer Focus
• Customer Service
• Data Entry Skills
• Phone Skills
• Verbal Communication
• Building Relationships
• Verbal and written English communication skills
• Listening skill
• Problem analysis and problem-solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment
• Teamwork
• Stress tolerance
• Resilience
• Ability to handle a stressful situation.