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Client Service Executive
Responsibilities
- Serves providers by providing product and service information and resolving product and service problems.
- Should be able to handle all assigned accounts and can work under pressure.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains stabled communication to discuss any matter which can help to improve the revenue.
- Contributes to team effort by accomplishing related results as needed.
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