Implementation Consultant

• Experience of working in patient care or revenue cycle.
• Hands-on experience implementing and training PM/EMR systems.
• Understanding of RCM workflows and an ability to document & analyze practice-specific workflows.
• Strong aptitude in patient experience.
• Self-motivated with the ability to work both independently and within a team environment.
• Flourishes in a fast-paced, high-pressure, and fluid environment, while maintaining an ability to effectively prioritize customer demands.
• Excellent presentation skills; must be comfortable presenting in front of both executives and end-users.
• Ability to influence courses of action with diplomacy and tact when others are directly accountable for outcomes.
• Ability to manage multiple tasks and priorities in a matrix environment, strong problem-solving skills, and attention to detail.
• Excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities.
• Demonstrated ability to communicate ideas clearly and concisely; interface and present to leadership effectively.
• Ability to anticipate problems before they occur and create ways to accomplish project goals regardless of changing circumstances.
• Ability to handle sensitive and/or confidential communications between internal and external customers.
• Responsible for managing the relationship and expectations of the customer for a mutually beneficial outcome.
• Engaging clients with excellent oral communication skills.
• Strong interpersonal skills to work collaboratively with management and peers.
• Creative thinker who is not afraid to bring new ideas and strategies to the table.
• Keen sense of urgency.
• Ability to prioritize and multitask.
• Ability to manage stress and strict deadlines.
• Strong work ethic, positive attitude, professional poise, and a self-starter.
• Excellent computer skills and technical aptitude. 

Tools / Skills:

• Healthcare Expertise: Understands healthcare industry trends and practice operations the ability to effectively assess and advise clients on ambulatory practice administrative, financial, clinical and operational best practices is critical.
• Consultative Approach: Ability to listen and acknowledge varying points of view and convey a level of professionalism and diplomacy that will serve to build and maintain relationships throughout the course of the implementation project and beyond.
• Strong Collaborator: Ability to work in a matrix-managed environment and across multiple and diverse groups - effectively connects initiatives across departments.
• Client Communication: Ability to effectively commute with client via phone and email correspondence.
• Delivering Results: Organized, disciplined, and focused on outcomes with the ability to multitask, effectively set and manage priorities, and provide written documentation to support decisions.
• Leads Change: Guides and energizes others, models adaptability, and inspires strong organizational performance through periods of transformation, ambiguity, and complexity.