Jira Administrator

RESPONSIBILITIES:

Configure, manage, and enhance Jira and Confluence tools, including native functionality as well as researching, testing, and implementing plugins.

Troubleshoot access and/or performance issues

Provide Jira SME support to the IT teams

Create custom workflows, post functions, and validators, make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance.

Create JIRA projects, queries, and reports

Responsible for understanding the current process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions.

Interacting with Project Managers, IT Managers, Developers, Network Engineers, and other Administrators

Create, manage, and support all administrative functions associated with the Atlassian product suite

Create and maintain technical documentation and user-guides

Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.

Understand system architecture of upstream and downstream impacts when implementing solutions

REQUIREMENTS:

A bachelor's degree, preferably in an IT related field is required.

2+ years’ experience as JIRA Administrator (Cloud/Server) with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required.

Minimum of 1-2 years’ hands-on experience working with the Atlassian product suite, with specific focus on JIRA and Confluence as a Project/Application Administrator.

Candidates should have excellent verbal and written communication skills, ability to work well under minimal supervision and work in a team-oriented environment.