IT Manager

Job Description

Typical Technical Support responsibilities include:

logging and processing support calls

installing and configuring computer hardware, software, systems, networks, printers and scanners

planning and undertaking scheduled maintenance upgrades

setting up accounts for staff, ensuring that they know how to log in

solving password problems

talking to clients and computer users to determine the nature of any problems they encounter

responding to breakdowns

investigating, diagnosing and solving computer software and hardware faults

repairing equipment and replacing parts

supervising junior engineering and technical staff

obtaining replacement or specialist components, fixtures or fittings

checking computer equipment for electrical safety

maintaining records of software licenses

managing stocks of equipment, consumables and other supplies

Typical employers of IT support analysts

Manufacturing firms and service areas

Schools, colleges and universities

Public sector organisations, such as the NHS and local authorities

Electronics retailers

Software retailers