Customer Sales/Support Representative (CSR)

Responsibilities:

• A confident and clear telephone manner Can do attitude and strong work ethic

• Resolve customer complaints via phone or email.

• Greet customers warmly and ascertain problem or reason for calling.

• Deliver excellent customer service, at all times.

• Maintains continuity among work teams by documenting and co-ordinate with Sales staff.

• Must have the knowledge of Social Media (Facebook, Twitter, Instagram etc)

• Work with customer service manager to ensure proper customer service is being delivered.

• Compile reports on overall customer satisfaction.

• Punctuality and Being on time is requisite

Skills:

• Office administration.

• Solid communication skills both written and verbal

• Ability to be resourceful and proactive in dealing with issues that may arise.

• Ability to organize, multitask, priorities and work under pressure.

• Professional appearance.

• Knowledge of computers and relevant software application.

• Computer skills including the ability to spreadsheet and database software operating at a highly proficient level.