Tour guide

Tour Guide Duties and Responsibilities

• Greet all guests promptly at scheduled tour times

• Outline the tour and timeline before beginning

• Determine if any guests have physical restrictions that should be considered

• Clearly and articulately provide information to guests in an engaging manner

• Answer any questions that the guests have

• Point out location of lavatories and water fountains along the way

• Demonstrate extensive knowledge of our facility and related topics

• Remain calm, friendly, and enthusiastic at all times

• Deescalate any tension with difficult guests

• Escort guests through the tour, taking breaks as needed

• Keep the tour moving on schedule while still being considerate to guests

• Know all safety and security protocols, should they be needed