Marketing Research Executive

Job Description

Role Summary:

Customers(SME) calling, Customer analysis, competition analysis, potential product description, Price comparison, demand analysis, relationship building with prospective customers

Duties and Responsibilities:

· Maintaining a data base of customers, address, contact etc.

· Finding potential customers(SME) through internet and valuable sources.

· Asking customer about messaging services and campaigns

· Maintaining a record of customer feedback, daily reporting of customer’s feedback

· Maintaining a record of competition, SMS industry comparison and analysis

· Ask a set of Qs to customers to know about messaging services and campaigns, make a proper record of it

· Maintain a long term relationship with customer

· Cold calling to prospective clients using a data base to conversion and selling

· Answer incoming calls from prospective customers

· Use scripts to provide information about product’s features, prices etc. and present their benefits

· Ask pertinent questions to understand the customer’s requirement

· Record the customer’s personal information accurately in a computer system

· Deal with complaints or doubts to safeguard the company’s reputation

· Go the “extra mile” to meet sales quota and facilitate future sales

· Keep records of calls and sales and record useful information

Key Performance Indicators:

· Customers Data

· Competition Data

· Numeric Outcomes

· Analytical Skills

· Monitoring

· Multitasking

· Relationship Building

Candidate Specification:

The candidate should have a clear understanding of customer’s management, complaint handling, customer analysis and sales calls.

Zeta Technologies has rights to cross check all provided academic qualifications & experience certificates at any stage. Fake or false information can lead towards disqualification