Telemarketing Executive

Job Description

Role Summary:

Customers(SME) calling, Customer analysis, competition analysis, potential product description, Price comparison, demand analysis, relationship building with prospective customers

Duties and Responsibilities:

Maintaining a data base of customers, address, contact etc.

Finding potential customers(SME) through internet and valuable sources.

Asking customer about messaging services and campaigns

Maintaining a record of customer feedback, daily reporting of customer’s feedback

Maintaining a record of competition, SMS industry comparison and analysis

Ask a set of Qs to customers to know about messaging services and campaigns, make a proper record of it

Maintain a long term relationship with customer

Cold calling to prospective clients using a data base to conversion and selling

Answer incoming calls from prospective customers

Use scripts to provide information about product’s features, prices etc. and present their benefits

Ask pertinent questions to understand the customer’s requirement

Record the customer’s personal information accurately in a computer system

Deal with complaints or doubts to safeguard the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and record useful information

Key Performance Indicators:

Customers Data

Competition Data

Numeric Outcomes

Analytical Skills

Monitoring

Multitasking

Relationship Building

Candidate Specification:

The candidate should have a clear understanding of customer’s management, complaint handling, customer analysis and sales calls.

Zeta Technologies has rights to cross check all provided academic qualifications & experience certificates at any stage. Fake or false information can lead towards disqualification