Technical Support Administrator

The Position

We are seeking an energetic person to join our agile team. This role will be hands-on, working to deploy our reporting, data management, and forms platform to the events industry. The role requires a technical mindset and would suit an individual who wants to learn, but already have strong spreadsheet skills.

A strong culture is part of our way of life. We peruse excellence by looking at what we have done, celebrating success, and being critical of what we could do better. You should consider yourself a team player who will rapidly forge strong relationship with colleagues and other stakeholders to deliver the best service possible. We will empower you to carry out your role.

We want to retain people with talent and will provide an ongoing commitment to your professional development and training. Successful candidate would be working from our Islamabad Contour office as an extension of the Global Team.

Role Responsibilities:

Assist with content changes for website forms and creating content for e-mail confirmations

Setup and configure in-house systems for events including importing data for demographic profiling, seminars, and visitor records

Setup print designs for letters and visitor badges; also, PDF designs for visitor badges

Support our Lead Record Service by providing a 1st line customer service and issue resolution via e-mail and telephone

Set up e-mail templates using our mass-emailing solution

Help test new beta website features and bugs and feedback to the development team.

Support our onsite operatives during events by reviewing data and setups

Role Qualifications:

Flexible and adaptable, organized, and able to task switch

Diligent and consistent

Demonstrating a good level of initiative and able to priorities

A great communicator, happy to work with customers directly

Ability to learn program logic

Wanting to master your current workload and look for the next challenge

Technical Skills:

You will possess many of the following skills:

Great with spreadsheet software (Excel), sorting, filtering, and updating data

Advantageous, basic HTML/CSS and be able to make simple text/image changes

Basic SQL query language or ability/desire to learn

Work Shift Timings:

1 PM to 10 PM Pakistan Standard Time

Exciting Benefits we offer:

Market-leading Salary

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan [Tenured Employees Only]

Life Benefit

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games

Sporadic On-shore training opportunities

Friendly work environment

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