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Team Lead - Technical Help Desk.
Job Responsibilities
- Analyze customer issues & assign resource to resolve the issues.
- Conduct meeting with different technical teams on regular basis, record the status of the works and taking necessary actions accordingly.
- Providing different tools, spare parts and other necessary equipment to the technical support teams.
- Manage inventory through software and Microsoft Excel.
- Coordinate with different departments for the purpose of ensuring intimidate support to the external & internal customers.
Experience Requirements
- 5 to 8 year(s)
- The applicants should have experience in the following area(s):
Customer Service Management, Strong leadership and team management skill, Team Leadership - The applicants should have experience in the following business area(s):
IT Enabled Service, Call Center
Additional Requirements
- Age 28 to 40 years
- Both males and females are allowed to apply
- Expertise on MS Office (Specially word, excel & power point) is mandatory to apply for this position.
- Ability to work under pressure.
- Excellent customer service skills.
- Mind set to work with a 24/7 technical team
- Very good communication skills (Both in English & Bengali), literacy & organizational skills.
For more info, please contact at tarun@data-edge.com
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