Customer Service Representative
Job Responsibilities
- Need to handle incoming calls to the prospective customers pertaining to the Client's business.
- Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, clarify information and provide solutions.
- Perform every call actively to solve client's problem.
- Must be knowledgeable about Facebook (Social media), email & web chat.
- Refer unresolved customer grievances to designated persons for further investigation.
- Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
- Report time to time to the team leader for complicated issues.
Additional Requirements
- Age 21 to 32 years
- Both males and females are allowed to apply
- Similar experience in BPO industry will get preference.
- Basic computer knowledge.
- Good oral communication skill.
- Good listening skill and analytical skill.
- Customer focus and adaptability to different personality types.
- Willingness to work in any shift/ roster.
Apply For This JOB
Industry :
Functional Area :
Customer Support
Location :
DHAKA , BANGLADESH
Salary :
Tk. 9500 (Monthly)
Gender :
Any Gender
Work Type :
Full Time
Age :
21-32
Education :
Graduate
Years of Experience :
0-15
Apply By :
24 of Dec 2022
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