Executive - Customer Service

Job Responsibilities

• Order acknowledge through ERP;
• Ensure plan based on delivery date to Planning Team & follow-up production;
• Ensure PI generation & send it to sales & marketing team or customer;
• Ensure confirmation of customer with delivery date through data by mail after production;
• Ensure quality and customer complain;
• Follow-up customer claim.

Employment Status

Full-time

Educational Requirements

• Post Graduation in Marketing or any discipline from any recognized universities.

Experience Requirements

• 2 to 3 year(s)
• The applicants should have experience in the following area(s):Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services
• The applicants should have experience in the following business area(s):Garments Accessories