ICT Supervisor
Job Responsibilities
- Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
- Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, UniField troubleshooting etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
- Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
- Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
- Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
- Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
- Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
- Ensure all the computers' (backup, and cleaning) are followed/in place at least once/month
- Take the responsibility of the monthly report; update the inventory for all ICT equipment, track/encode ICT's movement.
- Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.
Additional Requirements
- Both males and females are allowed to apply
- May require to visit Cox's Bazar as and when needed
- Good communication skill in English
- Expertise in latest version of Microsoft Operating System and business applications (Office365)
- Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
- Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
- Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
- Teaching and supporting skills
- Results and Quality Orientation
- Teamwork and Cooperation
- Behavioural Flexibility
- Commitment to MSF Principles
- Stress Management
Apply For This JOB
Industry :
Functional Area :
Networks And Systems Administration
Location :
Coxs Bazar , BANGLADESH
Salary :
Tk. 59347 (Monthly)
Gender :
Any Gender
Work Type :
Full Time
Age :
18-60
Education :
Graduate
Years of Experience :
0-2
Apply By :
2 of Feb 2021
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