Help Desk Assistant - GFA

Job Responsibilities

The role: The overall purpose of this position is to record beneficiaries complains and follow up on beneficiaries' feedback. The incumbent will also be responsible for making referral for Displacement/ Protection Cases/New Arrivals. She will provide support managing database, updating with necessary documents and information. S/he will also assist in schedule preparation and data analyzing for various report preparation and actively engage on build capacity of camp Volunteers to ensure that they are engaged with beneficiaries.

Employment Status

Contractual

Educational Requirements

• Bachelor Degree in any discipline

Experience Requirements

• 1 to 2 year(s)

Additional Requirements

• Minimum 01-02-year working experience, preferably in refugee camps and/or emergency context.
• Preference will be given to general food assistance program experience
• Knowledge of food distribution, logistics management and community mobilization.
• Moderate understanding on database
• Excellent facilitation and communication skills
• Able to speak and understand local language is must
• Good computer (MS Office, Excel and Internet) operating skills
• Data entry experience, particularly in any online platform
• Candidates must be from Cox's Bazar or Chattogram district
• Ability to speak in English language is encouraged