Junior Executive/ Executive, Service Assurance
Job Responsibilities
- Provide technical support to end users of service and software over telephone, email or SMS
- Provide support related to software or network issues, installation of software or hardware (when required)
- Responsible for documenting and logging reported problems & issues.
- Closely monitor and follow-up support tickets escalated to others teams.
- Monitor / service up time and identify performance issues.
- Performing routing checking of systems & software.
- Ensuring that the software systems are up and running.
- Evaluate reported or detected problems and implement satisfactory solutions to resolve network or service related issues and prevent recurrence.
- Work effectively and professionally with other team members coworkers in other departments and external customers.
- Be on call 24X7 to support business critical data network
Experience Requirements
- 1 to 2 year(s)
Additional Requirements
- Experience with MySQL database (SQL)
- Experience in computer programming (PHP, C#)
- Knowledge on Client/Server software architecture
- Experience in using Windows and Linux Command Prompt
- Knowledge on Devops is an added advantage
- Hands on working experience on MS Office package
- Time management ability and self-motivated.
- Willingness to work on roaster duty.
Apply For This JOB
Industry :
Functional Area :
Testing And Quality Assurance
Location :
DHAKA , BANGLADESH
Salary :
Negotiable
Gender :
Any Gender
Work Type :
Full Time
Age :
18-60
Education :
Graduate
Years of Experience :
12-13
Apply By :
6 of May 2021
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