System Associate/ Specialist

Job Responsibilities

• Manage IT infrastructure operations, operational tasks, process and procedures.
• Define and deliver continuous improvement in operational process, including but not limited to service level, capacity, availability and service continuity.
• Proactively monitor, evaluate, troubleshoot and mitigate risks and malfunctions in infrastructure, application and services with close attention to ensure capacity, health and performance.
• Proactively monitor physical infrastructure components to ensure health and mitigate malfunction.
• Provide Tire 2 technical support and troubleshooting to external customers and Tire 1 Helpdesk.
• Perform troubleshooting activities for any reported issues.
• Monitor and review logs.
• Closely work with the core infrastructure team to resolve systems and maintain up-time of infrastructure.
• Maintain documentation of incidents and responses.

Employment Status

Full-time

Educational Requirements

• Bachelor of Science (BSc) in CSE

Experience Requirements

• 2 to 3 year(s)
• The applicants should have experience in the following business area(s):
  IT Enabled Service