ICT Officer - Teknaf Base
Job Responsibilities
- Ensures the implementation of good technical and procedural practices in the preparation, installation, maintenance and repair of laptops, accessories for Windows
- Monitor, maintain, follow up and consolidate reports of all IT equipment, tools and services of the Information Systems (IS) and Telecommunications of the delegations in his/her area, in accordance with TDH standards, policies, protocols and procedures.
- Participate in the improvement of IT services by reporting major problems and issues raised in the delegation.
- Provides helpdesk and support for 1st and 2nd level infrastructure (Level 3 in Switzerland).
- Provide technical support for the management of incidents related to users or infrastructures of the delegations in the delegation at levels 1 and 2. If necessary, liaise with HQ IS support for third-level support, as well as with external suppliers, to ensure that any incidents or problems that cannot be resolved at his/her level are properly recorded and escalated.
- Provide pedagogical support (briefing, training and support, etc.) to users
- Provide advanced technical support to the logistic officer in charge of IT
- Ensures regular reporting to the functional manager on IT activities: deployment, projects and developments in the delegation
- Update and publish and archive all user and ICT (Information and Communication Technology) documentation due to changes in IT infrastructure and services.
- Ensuring own continuous training for the development of skills
- Maintain the IT park of the whole delegation and keep up-to-date information in the database.
- Report IT equipment inventory every month to the Logistics Coordinator
- Support the logistics focal person for guiding the standard technical aspect of any IT equipment procurement
- Provide technical support to EMR software maintenance, upgradation and bug fixing
- Monitor the IT service portal and take the lead to solve the issues in the whole delegation
- Maintain a database for repair and maintenance of the whole delegation and keep track of the after-sales services.
- Implementation of SharePoint at Bangladesh delegation and orientation to the user, following up on the progress with the user regularly.
- To work with new IT project launching in delegation with HQ.
- As the position develops, the above tasks may be adjusted.
Apply For This JOB
Industry :
Functional Area :
Location :
Coxs Bazar , BANGLADESH
Salary :
Tk. 55800 - 62496 (Monthly)
Gender :
Any Gender
Work Type :
Full Time
Age :
22-27
Education :
Graduate
Years of Experience :
0-3
Apply By :
11 of Nov 2023
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