Customer Support Executive

Job Responsibilities:

• Attend inbound and outbound calls of customers

• Listen and understand the customers' complaints and provide suitable solutions to customers

• Receive customer complaints and forward the complaint to the concerned department

• Provide information over the phone to customers regarding products & services.

• Follow up after sales service-related Call and SMS and reply to the customers

• Provide excellent customer service and give precise information to the customer.

• Report day-to-day activities to the concerned authority.

• Maintaining important files and documents.

Experience Requirements

• At most half year

• The applicants should have experience in the following area(s):

Call Centre Supervision/ Management, Customer Support through Phone

• The applicants should have experience in the following business area(s):

Call Center

• Freshers are also encouraged to apply.

Additional Requirements

• Age 18 to 28 years

• Willing to work in shifting and holidays

• Should have good knowledge of MS Office

• Must have good communication skills in Bangla.

• Good interpersonal, analytical skills, problem-solving, leadership skill as well as organizational skills.

• Must have multiple tasking abilities

• The candidate will also be patient and cool-tempered to deal with customer

• Able and willing to work under pressure and meet challenges

• Self-motivated, hardworking, energetic and result oriented