Content Moderation - Non voice roles

Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

Respond to customer queries and customers concern

Provide support for data collection to enable Recovery of the account for end user.

Maintain a deep understanding of client process and policies

Reproduce customer issues and advance product bugs

Provide excellent customer service to our customers

You should be responsible to exhibit capacity for critical thinking and analysis.

Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

Any Graduate except law

Fluent in English

Freshers are eligible

Location-Ahmedabad

Preferred qualifications

Previous experience in a customer service role chat/email/voice

Effective probing skills and analyzing / understanding skills

Analytical skills with customer centric approach

You should be able to work on a flexible schedule (including weekend shift)