Customer Service - Technical Sales Voice/Domestic Chat Support

In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities:

- Respond to customer queries and customers concern

-Provide support for data collection to enable Recovery of the account for end user.

-Maintain a deep understanding of client process and policies

-Reproduce customer issues and advance product bugs

-Provide excellent customer service to our customers

-You should be responsible to exhibit capacity for critical thinking and analysis.

-Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications:

- Graduate (Any Field)

-Fluent in English & Hindi

Preferred qualifications:

- Previous experience in a customer service role chat/email/voice

-Effective probing skills and analyzing / understanding skills

-Analytical skills with customer centric approach

-Excellent proficiency with written English and with neutral English accent

-You should be able to work on a flexible schedule (including weekend shift)