Customer Service - Technical Sales

Job Description

Interview Location for virtual drive- : https://genpact.zoom.us/j/94961909475

Walk-In Date : 25thMay2023

Timings : 12:30 pm to 3:00 pm.

DESCRIPTION:

0-5 Years

Location: Warangal

With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Drive for Customer Service - Technical Sales Voice/Domestic Chat Support & Domestic voice process

Job Location: Warangal

In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities:

· Respond to customer queries and customers concern

· Provide support for data collection to enable Recovery of the account for end user.

· Maintain a deep understanding of client process and policies

· Reproduce customer issues and advance product bugs

· Provide excellent customer service to our customers

· You should be responsible to exhibit capacity for critical thinking and analysis.

· Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications:

· Graduate (Any Field)

· Fluent in English & Hindi

Preferred qualifications:

· Previous experience in a customer service role chat/email/voice

· Effective probing skills and analyzing / understanding skills

· Analytical skills with customer centric approach

· Excellent proficiency with written English and with neutral English accent

· You should be able to work on a flexible schedule (including weekend shift)

Shifts: Flexible to work in any shifts (24*7)

Note: Please carry the soft copy of Aadhar card and Pay slips if any.