DG Assistant Manager - Trade Promotion

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of AM, TPM Customer Development.

In this position, The Customer Development Comm Exec Role will be an integral support who will manage Business processes, tools & update systems, data governance and reporting that Customer Account Managers can easily understand and use.

This role will help liberate Customer Account Managers to spend more time on Grow the business activities.

Responsibilities

. Establish strong collaborative relationship with Clients, Sales team and Customers

. Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category etc.

. Proactive and Self-motivated to follow up or chase with multiple teams for pending information

. Create, update, cancel Promotions on TPM tool

. Evaluate and Update Customer system/portals with activity plans and promotions

. Reconciliation and resolve promo mis-match issues between TPM and Retailer portals

. Validate required details as per guidelines to create or amend a Promo

. Send request to CAM (Customer Account Manager) to provide the updated details

. Update the Promo plan into tracker

. Regular query resolution and proactive communication/escalation

. Create Promo nomination form & confirm back to CAM

. Ensure that the promotions are finalized on tool before promo launch date

. Input the data into TPM to create/modify/cancel a promo

. Validate and Update Promo plan into tracker

. Maintain daily work tracker, review and update SOP, update FMEA

. Manage exceptions and follow guardrails

. Maintain positive VOC from stakeholders

. Create and prepare regular timely Reports, provide analytics

. Achieve KPIs / SLAs contractually agreed

. Deliver Operational Excellence Framework

. Manage and lead calls with clients

. Be proactive and ensure operations is run smoothly

. Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools

. Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting

. Identify problems/issues in day to day Operations and resolve them proactively

. Highlight and escalate any issues that need attention

. Coordinate and resolve issues with excellent customer service

. Deliver quality customer service by researching and responding to all internal stakeholder&rsquos inquiries quickly, effectively, and professionally.

. Ensure positive customer VOC from stakeholders

Qualifications we seek in you!

Minimum qualifications

. Any Graduate / preferably B. Com

. Flexibility to work in any shift

. MIS and/or reporting experience

. Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions

. Fluent in English. Proficient oral and written communication skills.

. Experience in Microsoft suite including Outlook, Power Point and MS Teams advanced Excel skills

. Strong analytical mindset, problem solving, organization skills, and attention to detail