Process Associate - Content Review

Responsibilities

Provide resolution to maintain standards of quality

Review content and provide resolution based on prescribed guidelines

Recognize trends and patterns and raise issues timely

Provide insights to help improve the support to the users

Maintain a thorough understanding of process and policies

Provide excellent customer service to our customers

Qualifications we seek in you

Minimum qualifications

Any Graduate (PG an added advantage)

Freshers are eligible

Fluent in Read/Write in English & Punjabi Language

Preferred qualifications

Effective probing skills and analyzing / understanding skills

Problem solving skills with customer centric approach

Must be able to work on a flexible schedule (including weekend shift work)