Process Associate - OTC

What will your day to day role involve!

GENERAL RESPONSIBILITIES

Activity:

. Downloading the bank statement and preparing the daily repartition within the team

. Ensuring same day application for incoming payments from customers accordingly with the targets agreed with the client

. Handling of wires, drafts (simple/complex) & cheques payments

. Handling of the Documentary Research activity

. Keeping contact with internal departments and the customers

. Get to know, understand and deliver different customer service processes, as requested by the manager

. Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the requirement of the Standard Operating Procedures (SOPs)

. Effective and professional verbal and written communication - both with internal and external customers, partners

. Active participation in the defined training courses and the practical implementation of the new skills in the work processes.

OTHER RESPONSIBILITIES

. Successfully graduating the training plan attached to the position and the tasks

. Training other team members regarding the daily tasks whenever necessary and requested by the manager

. Updating the working procedures, whenever requested by manager

. Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

. Keep working hours and break times according to the internal policies in certain cases based on the official working days of the given service region

. Know and understand the performance management policy and practice

. Understand and fulfill all regulations of the internal policies of the company.

Qualifications we seek in you!

. Similar work experience (0-1 years)

. Accounting knowledge - would be a plus

. Basic Excel, Word, Outlook is a plus

. Organized personality with attention to details and customer orientation

. Ability to handle client on one-on-one basis, via e-mails and calls

. Energetic, self-motivated with ability to work both independently and as part of a team

. Accurate, logical thinker, Ability to work under time pressure

. Communicative and willingness to learn.

. Good knowledge of French Language, min. B1

. Communicative level of English, min B2

. High School Degree (University graduate or Economic studies are an advantage)

What can we offer

o Attractive salary

o Stable job offers - employment contract

o Work in a multicultural and diverse environment with employees from over 30 countries

o Genpact supports professional trainings and great career development opportunities

o Free access to our award-winning learning platform

o Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts