Process Developer - HRSS

Responsibilities

In this role, you will be responsible for below mentioned responsibilities:

. Work closely with the partners for related support helpdesk to bridge the gaps and timely closure of the tickets.

. Work closely with IT Team on streamlining the catalogues available for faster first-time resolution.

. Support other team members and work collaboratively on the day to day operations.

. Ensure data remains up-to-date and accurate and is maintained in accordance with agreed deliverables.

. Manage and prioritize work to meet defined timelines.

. Prepare and submit presentations for the various governance calls with accurate data.

. Actively participate and deliver during audit activities with internal/ external partners, vendors, compliance-legal teams

. Frequent update of process SOPs, documentation as per schedule after advising and taking approvals from required partners

. Run day to day operations with a &lsquono surprise&rsquo environment, alert vital teams if any deviation is foreseen.

Qualifications we seek in you.

Minimum qualifications

. Graduation from a Recognized University (Commerce graduate preferred)

. Relevant work exp. preferably in HR-operations and or in Customer Services

. Excellent interpersonal skills as the resource will be interacting with the partners.

. Strong Communication Skills (verbal & written)

Preferred qualifications

. Sound proven experience required in terms of process deliverables.