Security Analysis Analyst

Work as individual contributor in a team of Security Systems staff and help customers using ITIL methodology, process and ITSM tools following Standard Operating Procedures.

In some situations, acts as a Lead for the account where he/she needs to directly work with ISM/CDE of the account along with the Manager.

Timely reporting of issues to management and proactive approach for problem solving

Responsible for Quality issues and find ways to mitigate gaps in process to avoid quality issues.

Ensure all Service Management procedures are being followed by him/her and the entire team

Builds deeper understanding of processes, procedures, customers and organization.

Assists program or process development and implementation.

Develops solutions to a variety of problems of moderate complexity.

Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.

Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.

Involved with local or business specific engagement initiatives in support of broader programs

Assumes responsibility to improve service, efficiency and quality of work.

Contributes to area by ensuring quality of output.