Hub Assistant

Job Description

Works with supporting departments and encourages cross functional support.

Communicates daily with feeding facilities to ensure a proper plan is set.

Satisfying the customers at hub by answering their queries and complaints as per Daraz SOPs and manage the after sales flow for walk in customers

Handling irate customers by using soft skills

Educate the customer on Daraz and all marketing related material

Optimize member experience by managing flow throughout the hub

Ensure compliance with policies and procedures across all aspects of operations, including proper documentation and billing practices

Serve as a leader of Daraz culture and values at the Hub

Benefits

An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams

Work closely with country and group level management to build e-commerce in Nepal

Hands-on experience in leading a team and growing a business

Benefit package: Social Security Fund, Fuel Expenses, Employee Discount Voucher, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

Requirements

Minimum bachelors Degree or equivalent

Minimum 1 year of experience in related field

Technical and analytical skills

Should be a team player and initiative with good decision making/Judgement

Excellent communication skills