Customer Service Representative (CSR)

Job Description

Learn systems and processes as and when guided

Assist Digital customers with any questions or issues that arise with their accounts via phone, email, and webinars

Call customers to verify orders or to learn about their overall customer experience

Respond to customer support inquiries as quickly and accurately as possible

Answer to client queries as per Standard Operating Procedure (SOP).

Maintain the call quality, interaction quality and productivity as per the set KPI targets & ensure company compliance

Suggest improvement areas as per customer feedback and self-analysis

Other Specification

Bachelor Degree in any relevant field

Work exposure/ past experience in related field will be an extra advantage

Call Center experience is strongly preferred

Good in Nepali and English verbal/written communication

Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient

Excellent ?people handling skills - calm, soft-spoken and persuasive

Strong organization skills with a problem-solving attitude

Well-versed in Microsoft office tools

Excellent written and verbal communication skills

Having personal bike/scooter and valid driving license will be preferred

Should be flexible to work in any of the shifts