AM - Customer Service (Restaurant)

Job Description

• Meets and greet all guests upon arrival and departure.
• Obtains guest feedback on their stay in the restaurant. If complaints, takes immediate actions to remedy solutions
• Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions
• Promote our restaurant and any special promotions going on
• Be thoroughly familiar with the restaurant’s procedures and policy concerning reservations, charges etc.
• Ensures that all the facilities are available to the guests.
• Greets guests upon arrival and bids farewell upon departure.
• Ensures that, whenever possible, guests receive personal recognition.
• Inspects VIP reservation status and amenities in good order prior to guests’ arrival