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CSR / BPO - Arabic (Careem InBound Project)
Responsibilities
· Managing customer service inquiries for our international clients over the phone and email
· Identifying and assessing customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Follow communication procedures, guidelines and policies
· Database management
· Relevant Reporting
· Work from home option is available but office sitting is preferred
Requirements:
· Applicants MUST possess full Arabic proficiency (reading, writing, speaking, listening)
· The applicants must have strong communication & interpersonal skills
· Experience in an international customer support/call centre is a plus
· Foreign nationals applying for this job MUST have a valid visa for stay in Pakistan during the time that they work with Abacus.
Work permit valid in Pakistan would be preferable.
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