Front Desk Officer

Job Description

The Front Desk Officer will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about Fitness club operations and policies as well as perform various administrative duties as directed by the Branch Manager

Responsibilities

Provides security and control to the front door and retail area of the facility.

Monitor check-ins to identify delinquent accounts and notifies Supervisor.

Register all guest using proper registration procedures.

Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.

Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.

Addresses caller’s requests and/or takes appropriate messages noting caller’s name..

Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.

Responds immediately to member requests, inquiries and concerns.

Distributes keys, towels and other materials as needed.

Processes retail and concession sales.

Attends all staff meetings as directed.

Works when scheduled and adheres to company attendance policies.

Performs other reasonable work assignments as directed by the Supervisor