Customer Support Executive

JOB SUMMARY: Customer Support Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information

MAJOR JOB RESPONSIBILITIES:

• Answer and follow-up calls professionally and provide information about services.

• Maintain healthy relationships with existing customers and to retain them.

• Responding to the customer’s queries within the given time frame.

• To ensure that the customers details and other relevant data is completely entered into the system correctly.

• Analyze and solve problems accordingly.

• Handle in-bound inquiries via phone, email and live chats.

PERSON SPECIFICATION

Skills

Excellent communication in English.

Customer handling skills.

Punctual and confident.

Must be available to work in all shifts (Evening & Night)

Prior call center experience is a plus point

Qualifications:

· Minimum Intermediate/ A-levels.

Experience:

· 1 years’ experience similar role would be preferred

Shifts Timings:

Candidates must be flexible for the following shift timings

·7:00p - 3:00a

· 10:00p - 6:00a

Salary & Benefits:

Basic Salary+commission+incentives+other benefits.