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Customer Service Officer - Call Center
Responsibilities
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
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