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Client Services & Customer Support Officer
Job functions:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Resolve customer complaints via phone, email
Use telephones to reach out to customers and verify account information
Requirements:
Excellent English writing skills
Excellent English Reading skills
Proven customer support experience
Strong phone contact handling skills and active listening
Excellent communication and presentation skills. Able to understand customer email and can reply them.
Ability to multi-task, prioritize and manage time effectively
For more Details contact us:
hr@alignpx.com.com
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